Customer Service Senior

• Order Management: Proactively manage and process incoming orders via internal systems, email, and phone.

• Order Fulfilment: Handle call-off orders from vendors as well as bulk orders and forecasts from global brands, ensuring timely order confirmations.

• Purchasing & Procurement: Arrange purchase orders (PO) with suppliers to maintain healthy stock levels in strict accordance with brand agreements.

• Inventory & Logistics Control: Monitor goods arrival and stock levels closely to ensure all shipments and stock plans run as scheduled.

• Customer Relations: Act as the primary point of contact for clients, resolving inquiries regarding orders, shipments, and logistics via professional email and phone correspondence.

• System & Web shop Administration:

o Manage the digital catalog by adding new items provided by the Product Development (PD) team.

o Administer vendor access by creating web shop logins and registering new vendors within the GARP system.

• Education: Bachelor’s degree in Supply Chain, Logistics, Business Administration, International Trade, or a related field.

• Experience: Minimum 1 – 2 years of professional experience in customer service, order management, purchasing, or supply chain operations.

• Industry Knowledge: Previous experience within manufacturing, packaging, garment, printing, or export-oriented environments is highly preferred.

• Communication: Strong English communication skills, both written and spoken, suitable for a multinational business environment.

• Technical Skills: High level of accuracy, strong attention to detail, and proficiency in coordination within complex supply chains.

• Competencies:

o Proven ability to manage multiple priorities and meet tight deadlines.

o Strong analytical and problem-solving capabilities.

o Capable of working independently with high accountability while contributing effectively to a team.

• Competitive salary, negotiable based on qualifications and experience.

• 13th-month salary and year-end bonus based on individual performance and the company’s business results.

• Periodic salary reviews with clear career development and advancement opportunities.

• Full participation in Social, Health, and Unemployment Insurance in accordance with statutory regulations.

• Private health insurance provided after the probation period.

• Annual health check-ups.

• Annual company trip and other corporate events.

• Opportunity to work in a professional FDI manufacturing environment with well-established processes and a strong focus on sustainable development.