Customer Service Executive / Thuần Chăm Sóc Khách Hàng - Yêu Cầu Tiếng Anh

- Provide consultation and support to customers regarding the company’s products via email and phone calls, including communication in English with international clients as required.

- Handle and resolve complaints and customer issues and provide relevant information to the appropriate departments for complaint resolution. Record customer feedback to improve products and services.

- Collaborate with other departments to ensure tasks are completed effectively and efficiently.

- Perform other tasks as directed by superiors.

- Able to communicate in English for daily work, especially through emails; phone communication with international customers is an advantage.

- At least 1 year of experience in customer service and understanding of e-commerce operations is an advantage.

- Strong high-end customer service mindset, able to quickly and timely handle issues arising.

- Proficient in office computer skills.

- Salary: 9–11 million/month.

- Annual salary review based on performance.

- Insurances as Vietnamese labor law.

- 13th-month salary and year-end revenue bonus.

- Bonuses for major public holidays, including April 30 – May 1 and September 2, depending on the company’s business performance.

- Participate in monthly and annual internal activities such as Happy Friday, birthday celebrations, International Women’s Day (March 8), Vietnamese Women’s Day (October 20), Christmas, and YEP. Join a young, dynamic, and energetic team.

- Annual health check-ups.