Toàn thời gian

IT Support Engineer (IT Freshers, Dayshift, English Fluent, 20M Gross)

Công ty TNHH ITECHWX Hà Nội 18 - 26 triệu

Mô tả công việc

Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Resolves or escalates multiple and varied customer issues. Documents on technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Enhance service quality and elevate customer satisfaction through proactive engagement, continuous improvement, and a customer-first mindset.

Advanced English proficiency (equivalent to IELTS 6.5 or higher)
Having a background or working experience in IT
Strong analytical and decision-making abilities
Proven track record of taking ownership of tasks and delivering results
Effective communication skills to ensure clarity and alignment with stakeholders
Customer service mindset
Open to fresher

Competitive Salary
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM-6AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities