Customer Service - CSKH (Tiếng Hàn - Tiếng Anh) - Giao Tiếp Thành Thạo

The Operator will be responsible for overseeing the day-to-day operations of [handle cases from supplier/ hotel. Controlling channel invoice ect.] within our environment. This includes managing and coordinating tasks to ensure efficient workflow, addressing client needs, and maintaining smooth communication with internal teams.

• Troubleshoot booking’ s issues, resolve problems, and escalate when necessary to maintain workflow.
• Communicate with internal teams to ensure timely order fulfillment and client satisfaction.
• Manage outstanding amounts and invoice payments.
• Making payment request for Vietnam hotel daily.
• Stop-selling and double check stop-sell.
• Mapping checking from hotel and supplier.
• Manage and control DMC bookings.
• Control manual allotment on partner’s system.
• Handle failure bookings with related departments.

• High school diploma or equivalent (additional technical certifications or training is a plus).
• Previous experience in an operator or hospitality industry.
• Ability to work independently and as part of a team.
• Communication and problem-solving skills.
• Good communication in English and Korean.

• Salary: Negotiable
• 13th Month Salary: Provided
• Employee Benefits: As per company regulations
• Additional Perks: Birthday celebrations, team-building activities, company trips, snacks and beverages available at the office
• Annual Salary Review: Once per year
• Time Off: 2 days off per week