IT Helpdesk Intern

Hardware service

- Register and keep track of all devices borrowed by the production teams, ensuring that the borrowers keep, maintain, and give back the devices in accordance with the company regulations.

- Examine cellphone unit, observe the operation, install the testing program into it to test and update phones’ technical specs, specific issues, and solutions, drivers, tools into Technical Knowledge Data Base Web Tool

- Run HW process; HW tools, observe and optimize the process related to the task and raise new ideas to make HW process effective (Hardware Lockbox, DMT Report, and SIM Cost ...)

- Ready to come to the company to support the emergency cases if receiving the requests.

IT service: 

- Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner

- Set up/Revoke, Maintain/Upgrade the PCs (hardware/software/connectivity) for newcomers/resigned User and Gameloft employees from other studios

- By oneself or together with the team, analyzing the issues, proposing solutions, and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones, and other IT devices

- Escalating serious incidents to IT supervisor/manager and the Management for immediate attention and decision-making

- Support with Company Events and other administrative tasks

WHAT YOU NEED TO SUCCEED

- Possessing customer/service-oriented mentality

- Showing initiative, willing to learn, and working overtime when requested

- Working with users in a friendly, articulate, and responsive way

- Being innovative, cooperative, responsible, disciplined timely, and accurate in performing tasks

- Well-organized and detail-oriented

- Teamwork and good working attitude

WHO YOU ARE

- Technical knowledge: Basic knowledge about PC and other IT devices’ hardware/software/connectivity, including Windows and Linux operating systems; good skills in analyzing, diagnosing, and finding and fixing problems.

- Fair English; speak and write.

- Internship Allowance: 7,000,000VND gross/month.

- Lunch allowance: 700,000VND/month

- Home Office Support Allowance: 250,000VND/month.

- 05 working days/week: From Monday to Friday, applying hybrid working model and flexible working time

- Annual health check-up

- Accident Insurance

- A clear professional training plan with an overseas mentor to fully develop your potential.

- A creative, modern, and open working place with our team from around the world.

- Enjoy various activities (team building, events, CSR, etc.).