Chuyên Viên Kinh Doanh (Sales Executive)

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Sales & Business Development 

• Develop and execute sales activities to achieve agreed revenue and sales targets. 
• Identify and pursue new business opportunities across corporate, group, event and other relevant market segments. 
• Build and maintain a healthy sales pipeline through prospecting, networking, referrals, partnerships and other channels. 
• Represent Tribe Hospitality at relevant industry events and networking opportunities. 

2. Lead Management & Conversion 

• Respond to sales enquiries promptly and professionally. 
• Qualify leads, identify client requirements and recommend suitable venues, products or packages. 
• Prepare proposals and quotations and follow up systematically to maximise conversion. 
• Manage the sales process from initial enquiry through confirmation and handover to Operations. 

3. Client Relationship Management & CRM 

• Build and maintain strong relationships with existing and prospective clients. 
• Own the commercial relationship with assigned clients and key accounts. 
• Maintain accurate and up-to-date client, prospect and sales information in the CRM system. 
• Track client activity, opportunities, follow-ups and sales history. 
• Develop repeat business and identify upselling and cross-selling opportunities. 

4. Sales Coordination & Contract Management 

• Coordinate with Operations to ensure confirmed bookings and client requirements are accurately communicated and delivered. 
• Prepare or review sales proposals, quotations and client-facing documentation within approved guidelines. 
• Handle commercial discussions and negotiations within approved pricing and contractual parameters. 
• Ensure agreed client commitments are accurately communicated to relevant teams. 

5. Reporting & Analysis 

• Maintain an accurate sales pipeline and forecast. 
• Prepare regular sales reports covering leads, conversions, revenue, pipeline and key opportunities. 
• Monitor market and client trends and identify opportunities or risks. 

II. KEY SUCCESS MEASURES 

• Sales revenue and agreed sales targets are achieved. 
• Sales pipeline is active, accurate and sufficiently developed. 
• Lead response, follow-up and conversion are timely and effective. 
• Client relationships are maintained and repeat business is developed. 
• CRM records and sales reports are accurate and up to date. 

Education 

• Bachelor's degree or relevant qualification in Sales, Hospitality, Business, Marketing or a related field. 

Experience 

• Relevant experience in sales, business development, hospitality or F&B is preferred. 
• Strong customer service or hospitality experience may be considered for junior candidates. 

Skills 

• Strong communication, negotiation, relationship-building and follow-up skills. 
• Commercial mindset with good organisation and time management. 
• Proficiency in CRM and Microsoft Office or equivalent tools. 

• Cross Training: Focuses on multi-skilling and internal promotion pathways.
• Internal Discount: Highlighted as a key perk across all venues/brands.
• Staff Party & Team Building: Covers annual company trips and social events.
• Full Labor Law Benefits: Explicitly mentions full statutory coverage (BHXH, BHYT, BHTN) to reassure candidates.