Toàn thời gian

Technical Support (Night Shift)

Mac Marketing TP. Hồ Chí Minh 12 - 15 triệu

Mô tả công việc

Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US.
Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems.
Conducted product setup, training, and demonstrations and resolved incidents and issues related to the company's equipment and services.

Good English communication skills are a strong advantage. (English level IELTS 5.5 - 6.0 or equivalent).
Excellent communication skills (listening, speaking)
Clear and fluent voice with no regional characteristics, demonstrating confident communication skills.
Understanding networking, including setting up routers, modems, and reserved IPs.
Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.
Owning a laptop/PC that supports Work From Home (WFH) in emergencies.

Bonus KPI + Gas and Meal Allowance.
Social Insurance full salary + PVI Insurance plus.
Competitive official salary, with salary reviews based on work efficiency and leader evaluations.
Salary, overtime pay, insurance, tax, and vacation follow company policy.
Having undergone training and being provided with access to job-relevant documents.
Ensuring the availability of required equipment for the job.
Young, modern, and comfortable working environment.
Opportunities for skill development and self-improvement.